About FACE

The Florida Association of Code Enforcement, Inc. (F. A. C. E.) is a non-profit member-driven organization, established in 1989, and currently serves almost 2,200 Members. Their members include professionals involved in the enforcement of health, safety, and environmental regulations or otherwise responsible for the enforcement of municipal, county, regional, state, or federal codes in the State of Florida.

Challenges

Manual Processes, Accuracy Issues & Staff Overload

Before adopting mosaic, FACE faced significant challenges around CE tracking and conference operations:

  • Manual Code Entry: Attendees received session codes and wrote them on paper forms. This resulted in over 300 paper forms, frequent code sharing, and ultimately inaccurate CE records.
  • Inefficient Sign-In Sheets: To improve accuracy, FACE introduced sign-in sheets. While more reliable, they disrupted sessions and still required manual entry—taking up to two weeks post-event.
  • Attendee Confusion: Despite creating an iMIS RiSE page listing each attendee’s itinerary for their reference, many attendees arrived unsure of their schedules, creating long lines at the registration desk.
  • Budget Constraints: The team had long considered mosaic™ but delayed implementation due to cost constraints.
  • Disjointed Workflow: Even though iMIS was the primary system of record, syncing CE data required bulk uploads after the event, creating operational bottlenecks.

Solution: A Streamlined Digital Experience with mosaic 365™

FACE implemented mosaic 365™, focusing on CE tracking, check-in, and improving the attendee experience.

Key Features That Solved Their Pain Points:

Events Module

Enabled session-level attendance tracking with CE write-back to iMIS in near real-time.

Mobile Check-In

Replaced paper sign-in sheets with badge scanning using 8” Samsung Galaxy tablets—affordable, portable, and highly effective.

Live Session Syncing

Speaker and session data synced directly into iMIS, allowing CE tracking during the event itself.

Custom App Guide

FACE created its own app walkthroughs using screenshots—shared in print and digitally, which reduced confusion.

Dedicated Support

mosaic’s Megan and Nitin worked closely with FACE to resolve data sync issues, support staff training, and customize the admin dashboard.

Impact: Time Savings, Accuracy, and Attendee Satisfaction

1. 330+ Attendees Checked Out in Under 5 Minutes

A board member timed the check-out process—a dramatic improvement from paper queues.

2. CE Issuance Time Reduced by 80%

  • Before mosaic: 5-10 business days (team effort)
  • With mosaic: 2 business days (managed by one person)

3. Real-Time iMIS CE Sync

CE data review began minutes after sessions ended, allowing real-time review and troubleshooting.

4. Fewer Attendee Questions

A cleaner UI and clear documentation made navigation and participation more intuitive.

Surprising Engagement with Social Features

Initially unsure whether to enable mosaic’s networking tools, FACE was impressed by their member engagement:

Over 100+ photos shared on the in-app’s Social Wall

Push alerts and real-time updates kept members informed throughout the event

In-app networking fostered new connectionsl

“They loved it… I almost didn’t turn on the social features. But it became one of the most used parts of the app.”

Mike Rycko / IT Director, FACE

Staff Workflow Streamlined

With automation replacing manual entry and post-event syncing, FACE’s internal processes became more efficient and manageable.

Advice from FACE to Other Associations

  • For iMIS EMS Users
    Involve someone familiar with iMIS or your AISP to handle technical integration. Plan for additional 3rd party setup costs like Google and Apple app developer accounts and API licenses.
  • Hardware & Setup
    FACE recommends 8” Samsung Galaxy tablets for on-site check-in—cost-effective and powerful.
  • Training & Documentation
    Build your own branded app user guides. It drastically reduces attendee confusion.
  • Plan for Integration Testing
    Allocate time for sync and API testing—don’t wait until the last minute.
  • Let Members Guide the Experience
    Turn on all the features—alerts, social walls, networking—and let attendee behavior shape future app decisions.

“Mosaic made everything about our most recent conference so easy to manage—it was the best conference that this organization has ever done.”

Mike Rycko / IT Director, FACE