Empowering Smarter Event Management
Empowering Smarter Event Management
A Success Story of Efficiency and Seamless iMIS Integration
About MPL Association
The Medical Professional Liability (MPL) Association is the leading insurance industry trade association representing the full spectrum of the MPL arena — from domestic and international insurance companies to risk retention groups, captives, trusts, and healthcare-owned entities.
For nearly 50 years, MPL Association has championed quality healthcare delivery, patient safety, and fair tort reform, collectively insuring close to 2 million healthcare professionals and more than 1,800 hospitals and 80,000 medical facilities and group practices worldwide.
The Challenge
A Trusted App Gone, and a Gap That Needed Filling
MPL Association had a mobile event app they genuinely liked — until it was acquired and discontinued as a standalone product, making it cost prohibitive to continue with.
The search for a replacement wasn’t just about finding something affordable. MPL Association needed a platform that could integrate natively with iMIS, their association management system — something their previous solution had never fully delivered. Manual workarounds for attendee data had become an accepted frustration, but it was one they were ready to solve.
The Solution: A Smarter, iMIS-Connected Event App
MPL Association partnered with mosaic apps to implement Mosaic 365 — a mobile event platform built with iMIS integration at its core. The switch addressed both the cost concern and the long-standing gap in their event management workflow.
Key Features Introduced
Automatic Attendee Upload
The manual cycle of downloading attendee reports, reformatting data, and uploading it into a separate template was eliminated entirely. Mosaic 365 handles synchronization automatically, freeing staff from repetitive administrative work.
“The automatic attendee upload feature has been extremely valuable for our team. It eliminates the need to manually download attendee reports and upload them into a separate template, saving time and reducing administrative work.”
One-Time Password Login
Members no longer get locked out or frustrated by forgotten credentials. The OTP login makes app access instant and frictionless — reducing support requests and improving the attendee experience from the first tap.
Attendee Networking
Built-in networking tools give attendees the ability to discover and connect with fellow participants through the app, turning events into active engagement opportunities rather than passive ones.
Implementation & Launch
The move to Mosaic 365 was managed with clear planning and hands-on support from the mosaic apps team. Staff were onboarded efficiently, and the platform launched without disruption to MPL Association’s event schedule.
The Impact
Less Admin Work, Better Attendee Experiences
1. Significant Time Savings
Automated attendee management has given staff hours back — time now redirected toward event planning and member engagement rather than data entry.
2. Frictionless Member Access
The one-time password feature has noticeably reduced login-related issues, making app access smooth for every attendee regardless of technical comfort level.
3. Positive Attendee Response
Members find the app easy to navigate and value the ability to network with other attendees directly through the platform.
“Attendee feedback has been overwhelmingly positive, particularly regarding the app’s ease of use and networking capabilities. The simplified login process has also reduced access issues and improved the overall user experience.”
Why mosaic apps?
For MPL Association, the decision came down to two things: seamless iMIS integration and a platform that simply works without adding to the team’s workload. Mosaic 365 delivered on both. The mosaic apps team continues to provide ongoing support, ensuring the platform stays aligned with MPL Association’s evolving event needs.
Conclusion: From Manual Processes to Meaningful Engagement
What began as a search for a cost-effective replacement became an opportunity to fix longstanding inefficiencies. MPL Association now runs events with a platform that handles the administrative heavy lifting automatically — leaving staff free to focus on what matters most: delivering a great experience for their members.
“If your organization is looking for a mobile event app that integrates well with iMIS and reduces manual attendee management tasks, Mosaic 365 is worth considering. The attendee synchronization functionality has significantly improved our internal processes and reduced administrative workload.”
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